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Shopping & Purchasing Items

How can I make a purchase?

24hrsecret makes it easy to shop:

  • Login to www.24hrsecret.com
  • To add items in your cart, the item(s) you wish to purchase amend the quantity by changing the number in the box under "Quantity" use the (+ or -). Then click on “Add to Cart”
  • To review the items in your cart, click on the ‘My Cart’ link, located at the top right of the page
When you are ready to checkout:
  • Once you are ready to place the order, click on 'My Cart' or ‘Checkout’ and your order summary will appear for your review
  • Once you have reviewed the item(s) in My Cart, click 'Checkout’
  • Remember to fill in all necessary details and once you have reviewed your order, click on ‘Continue to Shipping Method’ then select your preferred shipping method.
  • If you have an applicable ‘Promo Code’, enter it at checkout in the discount box and click on ‘Apply’. The total price will be updated with the discount
  • Once shipping method is selected, click on 'Continue to Payment Method' and select a payment option. Ensure entered details are correct then click on 'Complete Order' 

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.

 

What and where is my order confirmation number?

The order confirmation number begins with “#” and can be retrieved

  • In your confirmation email
  • When you view your “Order History” under “My Account

 

How long does it take to confirm my order?

Orders are confirmed once payment has been completed.

 

Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us HERE . Please do not re-create your order to prevent duplication

 

Can I amend my order after it has been confirmed and paid for?

Unfortunately, we are unable to amend orders once it is paid. Please review your cart before completing your orders

 

Can I cancel my order?

Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out of Stock. To check the status of your order, please login to your account at My Account, click on “” in the top right hand corner of the page, under “Order History” on the right hand side of "Account", and then view your most current order.

 

May I buy products directly at your warehouse?

All purchases through 24hrsecret.com will need to be made online.

 

I am having issues using the coupon/voucher code?

Please check if:

  • The coupon/voucher code has expired
  • Coupon/Voucher is for one time use only
  • Each order can only use 1 coupon/voucher
  • Depending on Coupon/Voucher type, may only be valid to selected customers. 
  • Depending on Coupon/Voucher type, may only be valid to selected countries. 
  • Minimum purchase maybe required

 

What do I do when items in My Cart are Out of Stock?

Out of stock items can not be added to cart with 'out of stock' displayed. If experiencing trouble adding quantities to an item, this is due to inadequate stock. Quantities will automatically be adjusted at checkout.

 

Can I purchase items in bulk and can I get more discounts?

Given the popularity of our products, 24hrsecret does not allow purchasing of items in bulk. We may limit the number available for purchase, so that as many customers as possible may enjoy our merchandise. Selected sale items may be limited to 2 items per customer and some will be limited to 6 per item/variant/shade if stated on product page to allow as many customers to enjoy our products. The products available at 24hrsecret including any samples are for your personal use only.

 

I am facing problems ordering through my mobile device?

24hrsecret.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www.24hrsecret.com/. If you continue to face problems, please send a screenshot of the error to mail@24hrsecret.com and we will do our best to assist you.

 

What do I do if I receive a faulty item or have a problem with an item ordered?

Under our Customer Service section, click on "Returns" you will be taken to our returns page. To start your return, the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase must be valid. Please also read "Common Return Questions".

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

 

Can I get my order gift wrapped?

Yes, we are more than happy to gift wrap your order. You will have an option at checkout. Please note that we don't gift wrap multiple items in a single order, so please place separate orders if required.

 

I prefer environmental packaging for my order, do I have that option?

Yes, we can pack your order with our Eco-Friendly packaging. You will have an option at checkout. We are doing our best for future generations and hope you can support Eco-Friendly packaging!

 

Still have questions? Email us at mail@24hrsecret.com with your full name, order number and we will get back to you shortly.

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