- FREE Gift With Every Order -

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To process returns, please proceed to Customer Return Centre or contact us at mail@24hrsecret.com as soon as possible.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
-Obvious signs of use.
-Product packaging seals that has been opened.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
-Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the order included free shipping:

(a) Please be advise there will be a cost occur for the returned parcel at the Weight Base Australia Post Rate. This charge will be calculated at refund stage. 

If the order, you paid for shipping:

(a) Please be advise the paid shipping cost will not be included in the total refund.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@24hrsecret.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale or discount items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@24hrsecret.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Search our store